Mostbet India Support and Customer Service

Live chat gives you direct access to the support team from the website or app. Use it when you want fast help and do not want to wait for email.

Here is how to use live chat and what to expect:

• How to open chat:
  • On desktop website, tap the chat icon in the bottom right corner of any page.
  • On mobile site or app, open the menu and select "Support" or "Chat".
  • Enter your name, registered mobile or email, and type your question.
• Best situations for live chat:
  • Login problems, OTP not received, or account access issues.
  • Deposit not credited or withdrawal status questions.
  • Doubts about bonus rules, wagering, or free bet usage.
  • Basic technical support when a support game does not load or crashes.
• Languages and timing:
  • Chat support is available 24×7 for Indian users.
  • Support agents generally reply in English and Hindi.
• Response time:
  • First reply usually comes in 30 to 90 seconds.
  • Total handling time depends on the issue. Simple questions are often solved during the same chat session.
• Tips for faster answers:
  • Log in before starting chat so account details are ready.
  • Share your user ID, registered mobile, and recent transaction details if the issue is about payments.
  • Describe what happened step by step and mention any error message seen on screen.
  • Keep the chat window open till the agent confirms the solution or next steps.

Email support is useful when you need detailed help, want a written record, or have to send documents for KYC or technical checks.

Use these guidelines for effective email contact:

• How to send an email:
  • Use the support email address shown in your account or help section on the website.
  • Send the email from the same address registered on your gaming account whenever possible.
  • Add screenshots or documents as attachments if needed.
• Best situations for email:
  • KYC verification, PAN or Aadhaar checks, and proof of address.
  • Detailed payment disputes, charge review, or bank statement queries.
  • Complex technical support where you may need to send logs or multiple screenshots.
  • Formal complaints or follow up on an older chat or phone conversation.
• Contact details:
  • General customer service: use the main help or contact address given in your profile area.
  • Some categories like payments or verification may have separate addresses mentioned in the help centre.
• Response time:
  • First response usually arrives in 2 to 6 hours for normal questions.
  • In peak periods or for complex cases, it may take up to 24 hours.
  • Resolution time can be longer if extra checks are required by payment providers or banks.
• Tips for quicker handling:
  • Use a clear subject line such as "Deposit not credit on Jan 20, 2026" or "KYC document upload issue".
  • Mention your user ID, registered mobile number, and full name as per account.
  • List dates, transaction IDs, and amounts if the issue is about money.
  • Keep related emails in the same thread so customer support can see full history.

Phone support lets you talk to a live agent on a helpline number for urgent or sensitive issues. Use this option when you prefer voice support or the matter feels time critical.

Keep these points in mind while using the support number:

• How to call:
  • Dial the helpline number shown in the contact or help section after you log in.
  • Some users may see a dedicated free number or local India line based on region.
  • Follow the IVR prompts if any, then wait to connect to an agent.
• Best situations for phone support:
  • Urgent login lock, suspected unauthorised activity, or security freeze.
  • Large deposits or withdrawals where you need status clarification.
  • Problems adding or changing bank details that affect cash out.
  • When chat is not accessible due to network or device limitations.
• Availability:
  • In most cases the helpline number 24 7 is reachable for Indian players.
  • Language support usually covers English and Hindi, and at times other regional languages based on agent availability.
• Response and handling time:
  • Typical wait time before an agent answers is between 1 and 5 minutes.
  • Simple questions are often solved during the call.
  • Some issues may require a ticket to be raised, in which case you receive an update by SMS, email, or in-app message.
• Tips for faster support on call:
  • Keep your user ID, registered mobile, and last transaction details ready before calling.
  • Call from your registered number when possible for quicker verification.
  • Note down any reference number the agent gives for later follow up.
  • Try calling during non peak hours, such as late morning or afternoon, for shorter wait times.

Social media and messaging apps give a handy way to contact customer support from your phone while you are on the move. Use them for general questions, quick checks, or when other channels are slow.

Here is how these platforms usually work:

• Available platforms:
  • WhatsApp: tap the WhatsApp icon in the contact section on the website or app to start a chat.
  • Telegram: join the official support channel or bot link mentioned in the help area.
  • Facebook Messenger and Twitter (X): send a direct message to the official page or handle.
• Best situations for social and messaging contact:
  • Basic account questions, bonus information, or guidance on how to use the website.
  • Quick follow up on an existing ticket when you already have a reference number.
  • Sharing screenshots of a support game issue or display problem.
• Response time:
  • WhatsApp and Telegram usually get a reply within 10 to 30 minutes in most cases.
  • Facebook and Twitter responses can range from 30 minutes to a few hours.
• Safety tips:
  • Only contact handles or numbers listed on the official website or app.
  • Do not share your password, full card number, or OTP on any social platform.
• How to get better answers:
  • Start with your user ID and a short summary of the problem.
  • Mention which device and network you are using if the issue is technical.
  • Attach clear screenshots, but hide sensitive banking or card details.
  • If you already contacted chat or email, mention that and share the ticket or reference number.

Dedicated technical support handles problems related to the website, app, support game performance, payments, and account access. Use this option when simple troubleshooting like restart or reinstall does not fix the issue.

Use this checklist before and during contact:

• How to reach technical support:
  • Start through live chat and mention that the issue is technical.
  • Use the support email and select the technical or app issue category if available.
  • For urgent access problems, you may also call the helpline number.
• Typical issues handled:
  • Login failures, repeated OTP errors, or two factor issues.
  • Deposit failures where money is debited from bank but not shown in balance.
  • Game crash, lag, or table disconnect during active bets.
  • App not installing, not opening, or frequent forced close on Android or iOS.
• Information to provide:
  • Device model, operating system version, and network type (Wi Fi or mobile data).
  • Time and date when the issue started, along with any error codes.
  • Screenshots or short screen recordings where possible.
  • Payment details such as UPI ID, bank name, transaction ID, and amount for payment related cases.
• Expected handling time:
  • First response from live support is usually instant.
  • Simple problems like cache reset or update guidance are solved during the same session.
  • Complex bugs or payment disputes may need 24 to 72 hours, depending on partners and providers.
• Tips to speed up resolution:
  • Test once on both mobile network and Wi Fi to see if the issue is network based.
  • Try another browser or the app instead of the browser, and mention what you tried.
  • Avoid repeating the same request on multiple channels at the same time, so the support team can work on a single ticket.

VIP and high tier players can access priority customer service for faster and more personalised help. This service focuses on higher stakes play, larger payments, and account level requests.

Here is how VIP and priority support generally works:

• Who can use VIP support:
  • Players who reach a certain loyalty level or monthly betting volume.
  • Users invited by a dedicated account manager based on long term activity.
• How to contact VIP support:
  • Use the dedicated VIP email address or support number shared by your manager.
  • Access a separate live support button in your account if available, which directs to priority agents.
• Best situations for priority service:
  • Large value deposits or withdrawals where you need quicker confirmation.
  • Custom limits, responsible gaming settings, or account configuration.
  • Feedback on tournaments, offers, and personalised promotions.
• Response expectations:
  • First reply is usually much faster than standard queues, often within minutes on chat.
  • Email responses typically arrive in 1 to 3 hours for most cases.
• How to make best use of VIP support:
  • Stay in touch with your account manager for travel, event, or tournament related queries.
  • Inform priority support in advance about very large transactions to reduce checks and delays.
  • Keep communication through official VIP channels only, as shared in your account area or by your manager.