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Mostbet Privacy Policy

This Privacy Policy explains how this website handles collection, processing, protection, disclosure, storage, and destruction of personal data of users in India. The document applies to all online services provided through this platform. Personal data is processed based on consent, contractual necessity, and legal obligations. By using the services, the user agrees to the practices described in this document. Users are encouraged to read this policy carefully before using the website.

Privacy and Data Protection

The platform collects personal information that users provide during registration, account verification, deposits, withdrawals, and when contacting support. This may include:

  • Full name and contact details (email address, mobile number, residential address)
  • Account details (username, password, language and currency preferences)
  • Identity verification data (PAN, Aadhaar or other KYC documents, date of birth, proof of address)
  • Payment and transaction details (payment method, masked card or wallet information, deposits and withdrawals history)
  • Technical data (IP address, device identifiers, browser type, operating system, access logs)
  • Usage information related to bets, gameplay, website activity, and communication preferences

Personal data is collected and used to:

  • Create and manage user accounts
  • Provide betting and gaming services online
  • Process payments and prevent fraud
  • Comply with anti-money laundering and responsible gaming requirements
  • Communicate important information about account activity and service changes

Technical and organisational measures used to protect information include:

  • Encryption of data in transit and at rest where appropriate
  • Strict access controls and role-based permissions for staff
  • Secure password and credential management
  • Regular security monitoring, logging, and audits
  • Use of reputable payment and technology providers that follow industry standards

Users have the following rights regarding their personal data, subject to applicable law and platform requirements:

  • Right to access: request a copy of the personal information held
  • Right to correction: request rectification of inaccurate or incomplete data
  • Right to deletion: request deletion of data where legally possible and not required for regulatory purposes
  • Right to restrict or object to certain types of processing, in line with law and service conditions

Handling of personal information aims to align with relevant Indian legal standards, including information technology and data protection guidelines, as well as internationally recognised data protection principles.

Use of Collected Information

Personal information is used only for lawful, fair, and transparent purposes connected to the services offered on this website. Main purposes include:

  • Account creation, login, and account management
  • Verification of identity, age, and residence for KYC and regulatory checks
  • Processing deposits, withdrawals, and other payment transactions
  • Recording bets, game participation, and settlement of winnings and losses
  • Prevention, detection, and investigation of fraud, unauthorised access, money laundering, or other unlawful activities
  • Responding to user queries, complaints, and support requests
  • Tailoring content, settings, and features based on user preferences and behaviour
  • Performing analytics and statistics to improve website performance and services
  • Sending service-related notices, such as security alerts, policy updates, and transactional messages

Subject to consent where required, contact details may also be used to provide information about updates to services, responsible gaming tools, or relevant offers in compliance with Indian advertising restrictions for gaming websites.

All processing of personal data is based on one or more lawful grounds, such as user consent, the need to perform a contract, compliance with legal obligations, or legitimate interests like security and service improvement, balanced against user rights.

Access to Information

Users can review and update much of their personal information through the account settings page, including contact details, preferences, and some profile data.

To exercise rights of access, correction, or deletion beyond what is available in the account settings, users may contact support through the communication channels specified on the website. For security, the platform may request additional information to confirm identity before acting on such requests.

  • Requests for correction: inaccurate or incomplete data will be updated where justified and verifiable.
  • Requests for deletion: information will be removed or anonymised where there is no lawful or regulatory requirement to retain it, such as for tax, anti-money laundering, dispute resolution, or responsible gaming obligations.

By registering, using an account, or performing transactions on this website, the user agrees that:

  • Security checks may be carried out, including verification of identity, age, location, and payment sources.
  • Payment and financial data may be processed by authorised payment providers, banking partners, and risk management services to complete transactions and prevent fraud.

Where a request cannot be fully met due to legal or operational reasons, the user will be informed of the reason and the extent to which the request can be honoured.

Protection of Children’s Privacy

The services on this website are intended only for persons who are 18 years of age or above and who may legally participate in online betting and gaming activities under the laws applicable to them.

The operator does not knowingly collect or process personal data of minors. Age is checked during registration and may be confirmed through KYC procedures that require official documents.

However, the operator cannot independently verify age or identity without user cooperation and supporting documents. If it is discovered that a user is under 18, or if a parent or legal guardian informs the operator that a minor has provided personal information, the following steps will be taken:

  • Immediate suspension or closure of the account associated with the minor
  • Cancellation of bets and transactions as required by internal rules and applicable law
  • Deletion or anonymisation of personal data of the minor, unless retention is legally necessary for fraud or misuse investigations

Parents and guardians are encouraged to monitor the use of internet devices and payment instruments to prevent minors from accessing online betting and casino services.

International Data Transfers

Personal information collected on this website may be stored, processed, or transferred outside India, including in countries where some technology providers, payment partners, data centres, or group companies are located.

These transfers are required to provide stable and secure online services, process international payments, conduct security checks, and maintain technical infrastructure. The level of data protection in other jurisdictions may differ from Indian standards.

By using the site, creating an account, or submitting personal data, the user consents to the international transfer and processing of their information in accordance with this Privacy Policy.

All partners and service providers that handle personal data on behalf of the operator are required, by contract and internal procedures, to:

  • Use the information only for specified purposes
  • Maintain confidentiality and protect data through appropriate security measures
  • Comply with relevant data protection obligations applicable in their jurisdiction and as required by the operator

Use of Cookies

Cookies are small text files that are stored on a user’s device by the browser when visiting websites. This site uses cookies and similar technologies such as web beacons and local storage to support functionality and improve user experience.

The main purposes for using cookies include:

  • Remembering login status, language, and other preferences
  • Maintaining session stability for placing bets and using casino games
  • Collecting statistics about traffic, device types, and interaction patterns
  • Analysing behaviour on the site to improve layout, navigation, and content
  • Personalising certain elements such as recommended events or games, within responsible use limits

Cookies are generally retained for up to 1 year, after which they are deleted or refreshed, unless a shorter period is used for specific technical purposes.

Users can control cookies through browser settings by blocking, restricting, or deleting them. Some functions of the website may not work correctly if certain cookies are disabled. Information obtained through cookies is treated as personal data when it relates to an identifiable individual and is processed according to this Privacy Policy.

Acceptance of Privacy Policy

By accessing or using the services on this website, the user confirms full acceptance of this Privacy Policy, including all future updates published here. If the user does not agree, the services should not be used.

Acceptance may be expressed by:

  • Completing registration and clicking on acceptance or similar acknowledgement options
  • Using the account after being informed of this policy
  • Continuing to use the website following publication of an updated version of this document

If different versions of the Privacy Policy appear in various languages or formats, the version presented on the main legal page of the official website shall be treated as the prevailing version for interpretation and application.

Third-Party Privacy Practices

Personal data may be shared with third parties where necessary for the purposes described in this policy, or where disclosure is required by law. These third parties include:

  • Payment service providers, banks, and financial institutions handling deposits and withdrawals
  • Identity verification, KYC, AML, and fraud prevention service providers
  • Technology providers that supply hosting, security, analytics, and communication tools
  • Professional advisers such as auditors, legal counsel, or compliance consultants
  • Government authorities, regulators, courts, or law enforcement bodies where required by applicable law or to defend legal claims

Where possible, the website lists or describes categories of partners and third parties in relevant sections or separate documents published online. If a specific new type of third-party processing arises that is not covered here, users will be informed of the purpose, scope, and legal basis, where required.

By using the services and submitting personal information, the user consents to the sharing of data with these categories of third parties for the purposes described. Each third party is responsible for its own compliance with data protection and privacy obligations; users are encouraged to review their respective privacy notices where available.

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